Frequently Asked Questions

Connecting a District Android Device to Clarendon 3 Networks

Adding your Device To The Clarendon 3 WiFi

In order to enable your device to use our District WiFi, you will need to do complete the following steps:

1. Verify the Name Of Your Device

When your device connects to a network, it is identified by its hostname. The defualt hostname is unrecognizable to technology staff, so we need to change it to be easily identifiable to its owner.

Depending on your device, attempt to follow one set of instructions below:

  • Open Settings on your device
  • Under System Settings, tap on About device
  • Tap on Device Name
  • You now see the name of your device. Rename it to be firstinitiallastname-phone.
  • Example: John Doe would name his phone jdoe-phone.
  • Tap on Done
Or
  • Open Settings on your device
  • Scroll down until see About, tap on it
  • Tap on Phone Identity
  • Tap on Phone Name
  • You now see the name of your device. Rename it to be firstinitiallastname-phone.
  • Example: John Doe would name his phone jdoe-phone.
Or
  • From the Home screen go to the Menu
  • Select Settings
  • Browse and select Device Information
  • Then look for Device Name and select it
  • You now see the name of your device. Rename it to be firstinitiallastname-phone.
  • Example: John Doe would name his phone jdoe-phone.

2. Connect and Set Up The MDM Security Profile

In order to connect to our District network, Clarendon3-WiFi, all devices MUST have a local security profile.

Connect to Clarendon3-WiFi and follow the below steps.

*** This profile allows District Technology Staff to track, monitor, and remotely control this device. It is a required tool for all district technology devices. Following these instructions for a personal device will enable the same controls. ***

  • From the device, open: m.meraki.com
  • Enter the following code: 034-476-2057 and click Register to download the app
  • Install the app
  • Return to m.meraki.com, enter your code again, and click Register to enroll
  • Choose Systems Manager when prompted.
This should create the appropriate setup for the device. If you have further trouble, follow the troubleshooting steps below.

Troubleshooting

If you continue to have troubles, find you MAC address and contact support.

Locating Your MAC Address

Your device's Wi-Fi interface has a permanent, unique serial number called a media access control (MAC) address.Clarendon 3 requires your MAC address if you wish to connect to our Guest network as a staff member, or to connect to certain Wi-Fi networks. 

This is important: You should not share your MAC address with anyone except authorized IT personnel. MAC addresses are unique and permanent, but they can also be spoofed by others. Please only give out your mac address through our District Support sites! 
  • On the Home screen, tap the Menu button and go to Settings
  • Tap About Phone/Tablet 
  • Tap Status
  • Scroll down to see your WiFi MAC address
Or
  • On the Home screen, tap the Menu button and go to Settings
  • Tap About Phone/Tablet
  • Tap Hardware information
  • Scroll down to see your WiFi MAC address
Or
  • On the Home screen, press the Menu key and select Settings
  • Now select Wireless and Network
  • Select WiFi Settings
  • You will find the MAC address under the Advanced section
Make a record of the MAC Address (xx:xx:xx:xx:xx:xx)

Create a ticket for assistance

Go to our Support Site and create a ticket with your contact information. In the Issue Summary field, Enter District Device connection issue. In the Issue Detail box, please list the Device name and MAC address, and the problem you're having.


 Last updated Wed, Jun 8 2016 1:14pm

Please Wait!

Please wait... it will take a second!