Frequently Asked Questions

Connecting a Personal Android Device to Clarendon 3 Networks
So you want to connect you Android Device to the WiFi at Clarendon 3.

If you are using a personal device, please connect to Clarendon3-Guest. This will allow limited internet access for research, email, and other connectivity.

If you are a Clarendon 3 Faculty Member, we allow a less filtered connection through our Guest network. Please follow the instructions below to submit a help desk for adding your device.

Adding your Device To The Clarendon 3 Faculty Filter

In order to enable your device to use our Faculty filter, you will need to do complete the following steps:

1. Verify the Name Of Your Device

When your device connects to a network, it is identified by its hostname. The defualt hostname is unrecognizable to technology staff, so we need to change it to be easily identifiable to its owner.

Depending on your device, attempt to follow one set of instructions below:

  • Open Settings on your device
  • Under System Settings, tap on About device
  • Tap on Device Name
  • You now see the name of your device. Rename it to be firstinitiallastname-phone.
  • Example: John Doe would name his phone jdoe-phone.
  • Tap on Done
Or
  • Open Settings on your device
  • Scroll down until see About, tap on it
  • Tap on Phone Identity
  • Tap on Phone Name
  • You now see the name of your device. Rename it to be firstinitiallastname-phone.
  • Example: John Doe would name his phone jdoe-phone.
Or
  • From the Home screen go to the Menu
  • Select Settings
  • Browse and select Device Information
  • Then look for Device Name and select it
  • You now see the name of your device. Rename it to be firstinitiallastname-phone.
  • Example: John Doe would name his phone jdoe-phone.

2. Locate The MAC Address For Your Device

Your device's Wi-Fi interface has a permanent, unique serial number called a media access control (MAC) address.Clarendon 3 requires your MAC address if you wish to connect to our Guest network as a staff member, or to connect to certain Wi-Fi networks.

This is important: You should not share your MAC address with anyone except authorized IT personnel. MAC addresses are unique and permanent, but they can also be spoofed by others. Please only give out your mac address through our District Support sites! 

Depending on your device, attempt to follow one set of instructions below:

  • On the Home screen, tap the Menu button and go to Settings
  • Tap About Phone/Tablet 
  • Tap Status
  • Scroll down to see your WiFi MAC address
Or

  • On the Home screen, tap the Menu button and go to Settings
  • Tap About Phone/Tablet
  • Tap Hardware information
  • Scroll down to see your WiFi MAC address
Or
  • On the Home screen, press the Menu key and select Settings
  • Now select Wireless and Network
  • Select WiFi Settings
  • You will find the MAC address under the Advanced section
Make a record of the MAC Address (xx:xx:xx:xx:xx:xx)


3. Create A Help Desk Request With The Information


Go to our Support Site and create a ticket with your contact information. In the Issue Summary field, Enter Add My Device To Faculty Filter. In the Issue Detail box, please list the Device name and MAC address.


 Last updated Wed, Jun 8 2016 1:14pm

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